Chance The IT Guy - No Response to PING – Incident details

All systems operational

No Response to PING

Resolved
Operational
Started 4 months agoLasted about 2 hours

Affected

Servers

Major outage from 10:10 PM to 11:16 PM, Operational from 11:16 PM to 11:59 PM

CapRover

Major outage from 10:10 PM to 11:16 PM, Operational from 11:16 PM to 11:59 PM

Others

Major outage from 10:10 PM to 11:16 PM, Operational from 11:16 PM to 11:59 PM

PDF Tool Suite

Major outage from 10:10 PM to 11:16 PM, Operational from 11:16 PM to 11:59 PM

FileDrop

Major outage from 10:10 PM to 11:16 PM, Operational from 11:16 PM to 11:59 PM

DocuSeal

Major outage from 10:10 PM to 11:16 PM, Operational from 11:16 PM to 11:59 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The server has been rebooted and is back online. We are monitoring the situation.

  • Identified
    UTC
    Identified

    The server has frozen. Attempting HARD reboot.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.